Warranties & Returns
Refunds are available for all full-priced items. Items must be returned within 7 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 7 days of you receiving the order.
Items must be returned in their original condition including tags and sanitary labels. Once FARLOWS LANE has received your returned package, all returned items will be inspected before a refund is issued. FARLOWS LANE reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by FARLOWS LANE will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by FARLOWS LANE. You will be informed via the email address that is listed on your FARLOWS LANE account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.
If this will be an issue for any reason, please be aware that you must contact our customer care team at email@example.com prior to returning any items to FARLOWS LANE in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and FARLOWS LANE will not be held accountable.
A Returns Sheet is provided with each order containing instructions that must be followed in order to receive a refund. If you require a copy of the Returns Sheet or have any questions regarding your return, please email us at firstname.lastname@example.org
All orders should be returned to the address below. If you require a street address, please email email@example.com with this request. Please note that the goods are your responsibility until they are returned to FARLOWS LANE. FARLOWS LANE will not issue a refund on item/s that are not received or are lost in transit.
FARLOWS LANE Returns
18 Valerie Close
Edens Landing, QLD 4207
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at firstname.lastname@example.org and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
If you require a replacement size, colour or alternative item/s, you are required to place a new order.
FINAL SALE ITEMS
All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.