Warranties & Returns

Please note: Due to Covid and the current shortage of staff, we are experiencing a slight delay of our standard return process time. Thank you for your patience! 

RETURNS POLICY & INFORMATION

We want you to be completely satisfied with your online purchase. If you change your mind, you will be able to return.

Please note: All sale items from our sale collection are marked as "Final Sale" and are not eligible for a return or exchange. However faulty items deemed faulty by our team, can be returned once our customer service team have been notified. If you believe your item may be faulty, please contact our team at info@farlowslane.com.au

- Items must be returned within 30 days of receiving your parcel. This is extended to 40 days for International customers. We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe.

- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, void of any make up or odours / scents.

- Swimwear and Intimates – Customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place. The item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.

Shoes – Please try on shoes for fit on soft surfaces. We will not accept shoes returned with sole markings or scratches. If you have received a shoe box, this must also be returned with the shoes in its original condition.

Earrings – Due to hygiene reasons all earrings are FINAL SALE and cannot be returned, even for change of mind.

Shipping is non-refundable except in cases where we may have made an error. 

 

EXCHANGES

If you require a replacement size, colour or alternative item/s, you are required to place a new order. 

 

Where to send your Returns 

FARLOWS LANE Returns
18 Valerie Close
Edens Landing, QLD 4207
AUSTRALIA